B2B FAQs
Here you can find a variety of FAQs – from questions about working with us to product-related FAQs and more.
General
Working with RESTUBE
- I am an event organizer and would like to rent RESTUBE products.
- How can I join the RESTUBE affiliate programme?
- I am retailer and would like to add RESTUBE products to my store. How should I proceed.
- Which Incoterms does RESTUBE GmbH offer?
- I am an athlete and would like to join the RESTUBE Ambassador Programme.
- Can I use my own carrier?
Distribution
- How are samples priced for distributors?
- Which shipping terms apply to international orders?
- Where can I find safety data sheets and compliance documents for CO₂ cylinders?
- What is the minimum order quantity for regular distributor orders?
- Who covers bank fees for international payments?
- Where can I find marketing assets?
B2B Portal - Dealer
- B2B Portal Introduction
- How can I get support?
- Which payment methods are available?
- Is the product availability display in the B2B Portal accurate?
- How long does shipping take?
- What are the shipping costs? When is shipping free?
- Do you ship internationally?
- Are there any minimum order quantities?
- What prices do I see in the B2B portal?
- How will I know when my order has been dispatched?
- Is dropshipping possible?
Safety Partner
Professional
- What are the recommended maintenance and replacement intervals?
- How can I request a free sample for my organization?
- Is user maintenance possible for RESTUBE rescue devices?
- Are RESTUBE rescue devices approved for night-time operations?
- Are there special offers available for government agencies, emergency servies or NGOs?
- Are there any recurring costs associated with the use of RESTUBE rescue devices?
- Are there any training materials available?
- Which agencies are already using RESTUBE?
- How long is the expected lifespan of the replacement components?
- What is the difference between RESTUBE AUTOMATIC 75 and AUTOMATIC 180?
- Are there any dedicated drop mechanisms for AUTOMATIC 75 or AUTOMATIC 180?
- What benefits does RESTUBE LIFEGUARD offer for professional lifeguards?
- Can RESTUBE AUTOMATIC 180 be used as an alternative to a traditional lifebuoy?
- Who can I contact if I need more information or advice?
Marketing & Product Ressources
Products
- How long can the RESTUBE Safety Buoy be used as soon as the CO2 cartridge is inserted?
- Lifespan & shelf life
- How to pack the Safety Buoy again?
- How is the CO₂ Cartridge screwed in correctly? / How to prepare the Safety Buoy for use again?
- Can kids use the Safety Buoy?
- Is the Safety Buoy reusable?
- Is RESTUBE Safety Buoy permitted in competitions?
- Is there a weight limit for the RESTUBE Safety Buoy?